Privacy Statement

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Privacy Statement

Privacy Statement

Effective Date: 4 September 2025

1. Who We Are

This Privacy Statement explains how Pumps UK Ltd (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit
https://www.pumpsukservice.co.uk (“Website”) or engage with our services.

Pumps UK Ltd is registered in England and Wales and operates from:

Units 2–3 M2M Park, Maidstone Road, Rochester, Kent, ME1 3DQ.

2. Information We Collect

We may collect personal information when you:

Fill out an enquiry or quote form
Contact us by phone or email
Engage us for servicing, installation, or maintenance work

This may include:

Name, company name, job title
Contact details (email address, phone number, postal address)
Project details or service requirements
Any other information you choose to provide

3. How We Use Your Information

We use your data for the following purposes:

To provide quotations, process orders, and deliver our services
To communicate with you about projects, updates, and support
To contact you for marketing purposes, such as sharing product updates, promotions, and company news (you may opt out at any time)
To comply with legal obligations and industry regulations
To improve our Website, services, and customer experience

4. Cookies

Our Website uses cookies to enhance your browsing experience, track site performance, and understand how visitors use our site.

You can manage or disable cookies through your browser settings.

5. Sharing Your Data

We do not sell or share your personal information with third parties for their own marketing.
We may share your data with trusted suppliers, contractors, or partners only where necessary to deliver our services, or if required by law.

6. Data Security & Retention

We take appropriate technical and organisational measures to protect your data.
Your information is retained only as long as necessary to fulfil the purposes above or as required by law.

7. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

Access the personal data we hold about you
Request corrections or deletion of your data
Object to or restrict processing in certain circumstances
Withdraw consent for marketing communications at any time
Complain to the Information Commissioner’s Office (ICO) if you believe your rights are not being upheld

For more information, visit the ICO at
https://ico.org.uk/.